Content are set to center in the middle of the page.

As you add more content the space will auto adjust to keep content in the middle of the page

When the site is published, this border and note will not show up.

SELL MY JEM RETURNS POLICY

Domestic Policy For Sell My Jem & Consignment

This applies to all guitars bought directly through SellMyJem and not consignment guitars: Buyers have the right of refusal on any New or Used instrument for (3 days) 72 hours from the time received. You must contact the seller (Sell my jem or the consignment seller) within this period to request a return authorization.

Guitars returned MUST be in the exact condition they were received. Returns with no problems will be refunded the purchase price minus all shipping charges, any service charges or assorted fees if applicable.

There will be NO returns after 2 weeks.

Guitars returned MUST be in the exact condition they were received If it was New and Untouched when you received it, it must be returned in New Untouched condition. If it has 1 pick or fingernail scratch on it, it is not in New Untouched condition. If it is dirty from being played with dirty hands, it is not in New Untouched condition (always be sure to wash your hands before you touch your guitar). The same criteria go for all Used guitars. In the event the guitar is not in the condition shipped a fee will be assessed on a case by case basis. If it is chipped, dinked, buckle/rivet marked, or scratched the refund price will be that of a Used guitar in comparable condition as It of course cannot resell it as New and untouched. This could result in as much as a £300 loss to you so be extremely careful. If any damage is deemed *significant* the return will be refused. 

Guitars must also be packed exactly as received and must include all tools and paperwork intact. All parts tight as it was shipped to you, and with all case extras stored so they cannot escape and make their way around the case during shipping. It is highly advised that you fully insure the return with the shipper. If there is damage during shipping of a return the damaged merchandise will be refused and sent back to you. It will be your responsibility to collect the damages from the shipping company, just as if there is any damage to a guitar I have shipped it is my responsibility to pursue the claim. Claims can take 6 months or more to be processed. 

Payment via PayPal, due to their change in policy in 2021, we will no longer be able to return the PayPal fees charged ​on any return.

Consignment Guitars:
Consignment Guitars are sold on "as seen and described" basis. Returns domestically are only accepted if the guitar has been misrepresented. Returns in this case will be handled by Sellmyjem and the costs are covered by us. Returns for any other reason are on a case by case basis with the Buyer covering the return shipping cost and any PayPal fees and must be as described with a direct SellMyJem sale (see above).

All guitars are shipped insured for their full value for loss or damage in transit but it is the buyers responsibility to follow the insurance guidelines to ensure a valid claim. 

Payment via PayPal, due to their change in policy in 2021, we will no longer be able to return the PayPal fees charged on any return
Ibanez Jem 777PMC png
Ibanez Jem 777PMC

When the site is published, this border and note will not show up.

European/International Policy
If shipments are Cross Border

Ibanez Jem 90HAM png
Ibanez Jem 90HAM
Due to the increased shipment costs and importation fees it is vital that the guitar condition report is read before purchasing a guitar from SellMyJem.

Our International returns policy is more restrictive than within the UK, as such, returns are only offered on grounds of misrepresentation/if the item has not been described accurately. It is important buyers ask any questions, checks they require before committing to a purchase as we would only accept a return in very specific circumstances. Returns have implications for the buyer, including the increased costs of return shipping, importation customs tax and currency conversions if applicable when refunding. A detailed condition report is provided for each guitar and must be understood by the buyer before purchasing. We will accept a return if the guitar has been misrepresented. 

Instruments are insured for travel with £1000 damage insurance as standard. Further insurance is an optional extra (at additional cost). Any damage to the guitar in transit would be covered under this insurance and not under our returns policy. Claims can be made upon receipt of the guitar and full details will be emailed to you along with tracking information when sending the guitar to instruct how to make a valid claim. 

Shipments to the USA and outside the EU that have required a CITES export permit are not covered under our returns policy due to the obvious complications that this would require but you are invited to contact us if your not happy with the guitar to see if we can work a solution for you other than a return.

For all other returns the don't require CITES permits. As with the UK policy you loose the cost of shipping to you. In addition the costs of reimporting the guitar into the UK (20% of declared value) would also be deducted from any refund. You will have to ship the instrument back to the consignment seller or Sell My Jem in a timely manor in the same condition received. Upon receipt at SellMyJem a refund will be issued.  

Currency exchange rates also fluctuate widely and depending if the rate has risen or fallen you may find this affect the amount you receive in return, sometimes to your advantage, but of course sometimes not. You would also loose all fees that are kept by the transferring banks. 

Payment via PayPal, due to their change in policy in 2021, we will no longer be able to return the PayPal fees charged on any return