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SELL MY JEM RETURNS POLICY

Domestic Policy For Sell My Jem & Consignment

Buyers have the right of refusal on any New or Used instrument for (3 days) 72 hours from the time received. You must contact the seller (Sell my jem or the consignment seller) within this period to request a return authorization.

Guitars returned MUST be in the exact condition they were received. Returns with no problems will be refunded the purchase price minus all shipping charges, any service charges or assorted fees if applicable.

There will be NO returns after 2 weeks.

Guitars returned MUST be in the exact condition they were received If it was New and Untouched when you received it, it must be returned in New Untouched condition. If it has 1 pick or fingernail scratch on it, it is not in New Untouched condition. If it is dirty from being played with dirty hands, it is not in New Untouched condition (always be sure to wash your hands before you touch your guitar). The same criteria go for all Used guitars. In the event the guitar is not in the condition shipped a fee will be assessed on a case by case basis. If it is chipped, dinked, buckle/rivet marked, or scratched the refund price will be that of a Used guitar in comparable condition as It of course cannot resell it as New and untouched. This could result in as much as a £300 loss to you so be extremely careful. If any damage is deemed *significant* the return will be refused. 

Guitars must also be packed exactly as received and must include all tools and paperwork intact. All parts tight as it was shipped to you, and with all case extras stored so they cannot escape and make their way around the case during shipping. It is highly advised that you fully insure the return with the shipper. If there is damage during shipping of a return the damaged merchandise will be refused and sent back to you. It will be your responsibility to collect the damages from the shipping company, just as if there is any damage to a guitar I have shipped it is my responsibility to pursue the claim. Claims can take 6 months or more to be processed. 
Ibanez Jem 777PMC png
Ibanez Jem 777PMC

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European/International Policy
If shipments are Cross Border

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Ibanez Jem 90HAM
International return policy is the same within the EU as domestic policy above. With all the increased costs of shipping and currency conversions if applicable. 

Shipments to the USA and outside the EU that have required a CITES export permit are not covered under our returns policy due to the obvious complications that this would require but you are invited to contact us if your not happy with the guitar to see if we can work a solution for you other than a return.

For all other returns the don't require CITES permits. As with the UK policy you loose the cost of shipping to you. You also have to ship the instrument back to the consignment seller or Sell My Jem in a timely manor. 

Currency exchange rates also fluctuate widely and depending if the rate has risen or fallen you may find this affect the amount you receive in return, sometimes to your advantage, but of course sometimes not. You would also loose all fees that are kept by the transferring banks.